Shipping costs are calculated based on the weight of your order and the delivery location. You can view the shipping cost during checkout before completing your purchase. We also offer free shipping on orders over 100000.

Delivery times depend on the shipping method selected:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Same-Day Delivery: Available for orders placed before 12 PM in select areas Please note that delivery times may be affected by holidays or unforeseen circumstances.

Yes, we offer international shipping to many countries. Delivery times and shipping rates will vary based on the destination. Customs duties and taxes for international shipments are the responsibility of the customer and are not included in the shipping cost.

Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your shipment through our website or directly on the courier’s site.

To place an order:

• Browse our catalog and select the items you wish to purchase.
• Add them to your cart.
• Proceed to checkout and fill in your shipping and payment details.
• Review your order and confirm your payment to complete the purchase.

Once an order is placed, it begins processing immediately. However, if you need to modify or cancel your order, contact our customer support within 1 hour of placing the order. We’ll do our best to assist, but changes may not be guaranteed.

After your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website or through the courier’s tracking portal.

Delivery times vary based on your location and the shipping method selected at checkout. Typical delivery times are:

• Local (within [country]): 2-5 business days
• International: 7-14 business days Please note that shipping delays may occur during holidays or special promotions.

If you received an incorrect or damaged item, please contact our customer support team within 48 hours of receiving your order. Provide your order number and pictures of the item, and we will arrange a replacement or refund.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Mobile Payments (e.g., M-Pesa)
• PayPal
• Bank Transfer
• Cash on Delivery (available in select locations)

Yes, your payment information is encrypted and securely processed through trusted payment gateways. We do not store your credit card or banking details on our servers.

Yes, we support mobile payments. You can select M-Pesa as a payment option at checkout. Follow the on-screen instructions to complete your transaction.

Currently, we do not offer payment plans. However, we are working on introducing financing options soon. Stay tuned for updates!

If your payment fails, please try the following steps:

• Ensure that your card or mobile money account has sufficient funds.
• Check if the card details entered are correct.
• If using mobile payments, make sure the service is not experiencing downtime.
• Contact your bank or payment provider for more details. If the issue persists, please reach out to our customer support team.