Joak Coffee Shipping Policy
At Joak Coffee, we strive to deliver your favorite coffee and products promptly and securely. Please review our shipping policy below:
1. Shipping Locations
We currently ship to Eldoret and Nairobi. If your location is not listed, please contact our customer service team for assistance.
2. Processing Time
- Orders are typically processed within 1-3 business days.
- You will receive a confirmation email once your order has been shipped, including tracking information.
3. Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: [Delivery time and cost]
- Express Shipping: [Delivery time and cost]
4. Shipping Rates
Shipping costs are calculated at checkout based on your location, the weight of the items, and the selected shipping method. Free shipping may be available for orders over [amount].
5. Delivery Times
- Standard shipping typically takes [insert estimated time, e.g., 5-7 business days].
- Express shipping usually takes [insert estimated time, e.g., 2-3 business days].
6. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order's progress on our website or through the carrier’s website.
7. Issues with Delivery
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately at 0721308762. We’ll work to resolve any problems as quickly as possible.
8. International Shipping
For international orders, customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost.
9. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at 0721308762.
Thank you for choosing Joak Coffee! We appreciate your business and are committed to delivering your order as quickly and efficiently as possible.